The Office of the Prime Minister and Council of Ministers has issued a new guideline on implementing Business Process Re-engineering (BPR) across government offices. The guideline aims to make public service delivery faster, simpler, technology-friendly, and more citizen-focused by removing unnecessary steps, reducing paperwork, and improving coordination among government bodies.

The document instructs ministries, commissions, provincial offices, and local levels to review their existing service procedures, identify delays and duplication, and redesign services based on clear timelines, digital systems, and simplified processes. It also emphasizes preparing service inventories, mapping “as-is” and “to-be” processes, using digital tools such as GIOMS, workflow tracking, SMS/email notifications, dashboards, and online service platforms.

The guideline also promotes citizen-friendly reforms such as default approval or deemed clearance where decisions are delayed, exchange platforms between government offices to reduce repeated document submissions, and service standards for timely delivery. The government expects BPR implementation to improve transparency, accountability, efficiency, and overall public satisfaction with government services.