The Ministry of Physical Infrastructure and Transport has issued a press release stating that public services provided by the ministry and its subordinate departments, agencies and offices must be made simple, easy, transparent and effective.

The ministry has strictly prohibited any form of irregularity, unauthorized fee collection, involvement of middlemen, and unnecessary harassment or inconvenience to service seekers during the service delivery process.

The ministry has requested all concerned stakeholders to take note of the directive and ensure that public services are delivered in a clean, accountable and citizen-friendly manner.