Sat, Sep 12, 2026 2:09 PM Nepal Time Kathmandu, Nepal
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Home Ministry Reports 280,269 New Citizenship Certificates, Expands Disaster Hotline and Digital Services in Fourth Quarter

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Summary:

Nepal’s Home Ministry says its fourth-quarter work for FY 2082/83 included more than 280,000 new citizenship certificates, online citizenship recommendations across 6,650 ward offices, nationwide 24-hour disaster call centres and new measures to strengthen security and digital governance.

The Ministry of Home Affairs has published its fourth-quarter progress report for FY 2082/83, covering Baisakh to Asar 2083 under Nepal’s Right to Information framework. The report details work across internal security, local administration, citizenship, immigration, disaster management, drug control, prisons, information technology and grievance handling. During the quarter, the Citizenship Information Management System recorded 280,269 new citizenship certificates and 206,844 duplicate certificates, while handwritten citizenship records continued to be digitised. The citizenship system was operating through all 77 District Administration Offices, 80 Area Administration Offices and two Border Administration Offices, and by the end of Asar the online citizenship-recommendation system had been extended to 6,650 ward offices.

The ministry also expanded its digital administration and file-management reforms. Its ICT network was extended to seven newly established Area Administration Offices, while technical support continued for government websites, CIMS, electronic attendance, network connectivity and other digital systems. Under efforts to clear pending administrative work, the Local Administration and Province Coordination Branch recorded 373 additional files during the campaign period and completed 329, leaving 57 pending, including seven that were more than 15 days old. The ministry also continued work on cybersecurity, system interoperability and electronic delivery of government services.

Disaster preparedness was another major focus. The government replaced the previous disaster toll-free number 1149 with 1234 and established 24-hour disaster call centres in emergency operation centres across all 77 districts. Calls from Kathmandu, Lalitpur and Bhaktapur are routed to the National Emergency Operation Centre, while calls from other districts are directed to the respective District Emergency Operation Centres. The ministry also coordinated monsoon and other disaster preparedness measures and worked with relevant agencies on rescue readiness. In the security sector, a Sensitive Information Vigilance Team (SIVT) was established to monitor and prevent leakage of sensitive information from the ministry and security agencies.

The report also outlines work on drug-control policy, security coordination, refugee and immigration administration, grievance management and international police cooperation. Financially, the ministry reported an updated budget of about Rs 923.58 million, of which approximately Rs 449.77 million, or 48.70%, had been spent by the end of Asar. Recurrent spending stood at about 73.73% of allocation, while capital spending was around 9%. Overall, the report presents digital service expansion, faster administrative processing, disaster preparedness and stronger security coordination as key priorities during the final quarter of the fiscal year.

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